Customer Service Representative

Customer Service Representative
Philadelphia, PA, US
Job ID : 3547
Job ID : 170-16-00018

Job Accountabilities

This position will support the commercial team of the North America Beverage Division in a variety of areas.  They will work closely with not only the outside sales commercial team, but also with our manufacturing facilities throughout North America.  This position will also interact with a variety of internal departments including but not limited to the Division’s Graphics Department, Production Planning and Accounts Receivable.  Responsibilities will include but not be limited to the following:

·         Receive and enter sales orders from a variety of customers

·         Help in the preparation of various product price quotes

·         Management of all assigned customer accounts receivable activity

·         Setting up of new customers in the Crown system

·         Management of obsolete and slow moving inventory

·         Be the “voice of the Company” meaning to protect the Company’s best interest while at the same time ensuring our customer’s needs are being met

Job Requirements

The requirements for a successful candidate for this opportunity would include the following:

·         3-5 years of hands-on work experience in a customer service role.  Customer service experience with large consumer package goods companies is a plus

·         An Associates or Bachelors degree in business or a business related field is a plus

·         Working experience in a manufacturing based industry is a definite plus

·         Proven ability to work effectively in a fast-paced work environment, both as an independent contributor and also as a team player

·         Effective and proven organizational skills, ability to prioritize, effective time management skills and sound decision making skills

·         Sound conflict management skills and effective interpersonal skills when dealing with company employees, vendor or customers at all levels

·          In-depth working knowledge of all components of the Microsoft Office software

·         Working experience using an AS400 system is a plus

·         A strong commitment to on-going personal development through education, work experiences or training

Job Location


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